Everything a serious support op needs.
We built Tixora to replace the homegrown bot you've been patching for two years. Here's what's in the box.
Built for Discord support teams
From a one-server hobby community to a 200-guild SaaS operation — everything you'd want to ship is already here.
Dual support tracks
Customer (verified-only) and General (open to all) run side-by-side under one panel. Paying customers never queue behind pre-sales questions.
Customer verification
Role, manual, email, or API verification. Tebex-compatible hooks for FiveM and commercial sellers — out of the box.
Form builder
Multi-step intake forms with required fields, validation, and conditional logic. Up to unlimited fields on Business+.
Automation rules
If-this-then-that for tickets. Auto-claim, escalate on SLA breach, notify roles, set priority — without writing code.
SLA tracking
First response time, claim time, resolution time. Visual breach warnings. Escalation automations on breach.
Transcripts
Every message captured server-side. Public viewer with signed links, full HTML + JSON export, retention by plan.
A dashboard your team will actually open
Built like a real software product. Designed dark, animated subtly, keyboard-friendly, and fast.
Tenant-aware routing
Each workspace lives at /dashboard/<guild>. Switch between servers in one click from the workspace picker.
Team roles
Owner, admin, manager, agent, and viewer roles — each with scoped permissions enforced server-side.
Reply without Discord
Send messages into open tickets directly from the dashboard. Your agents don't need the Discord client open.
Bot health checker
Live status, permissions check, role and channel sync — all from the Setup page. One-click resync.
Full branding control
Brand color, logo, footer text, embed naming template — applied to every Discord embed your bot sends.
Audit log
Every meaningful action logged: ticket events, setting changes, agent assignments, automation triggers.
Developer-grade infrastructure
REST API, webhooks, signed transcripts, and an HMAC-authenticated internal control plane.
Outbound webhooks
POST to any URL on ticket create, close, message, assignment, or tag events. Retry on failure.
RBAC + per-tenant isolation
Every query is scoped to the authenticated guild. No cross-tenant data leaks by construction.
Public REST API
Create, list, close, and tag tickets programmatically. HMAC-signed. Rate-limited per plan.
Run it entirely under your brand
Business and Enterprise plans let you replace every Tixora touchpoint with your own.
Bring Your Own Bot
Connect your own Discord bot token. Your bot name, avatar, and status message. Customers only ever see your brand.
Custom bot status
Set a dynamic status like 'Watching 14 open tickets'. Updates live from your dashboard settings.
Custom domain (coming soon)
Serve the dashboard and transcript viewer from your own domain. Full white-label from URL to embed.
Ready to ship proper support?
Free for small communities. Upgrade when your volume justifies it.